Privacy Policy

C5 IT’s commitment to privacy

C5 IT, ABN 74 653 824 009, its subsidiaries and affiliates in Australia are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to C5 IT and its Subsidiaries and affiliates. References to “you” refers to any individual about whom we collect personal information.

Please contact us for a full list of the companies which comprise C5 IT, and which are subject to this Privacy Policy.

About C5 IT

C5 IT is a company that provides advanced cyber security services across a number of sectors.

What information does C5 IT collect about you?

Customers

When you enquire about our services or when you become a client of C5 IT, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

(a)   Contact details (i.e. name. address, telephone number, email address);

(b)   personal information (date of birth, gender, nationality); and

(c)   credit card and bank account details.

Other individuals

We may collect personal information about other individuals who are not clients of C5 IT. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to C5 IT, and other individuals who interact with us on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it would include individuals’ names, contact details, and information regarding our interactions and transactions with you.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, we may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by us, we may collect health information about you in an emergency or otherwise with your consent.

You can always decline to give us any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

How and why does C5 IT collect and use your personal information?

The purposes for which C5 IT usually collects and uses personal information depends on the nature of your interaction with us, but may include:

(a)   Providing the services to you;

(b)   Administrative functions relating to the services (such as billing);

(c)   responding to requests for information and other general inquiries;

(d)   managing, planning, and advertising;

(e)   researching, developing and expanding our facilities and services;

(f)    informing you of our services; and

(g)   responding to enquiries and complaints.

C5 IT generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:

(a)   affiliated and related companies; and

(b)   third-party suppliers and contractors who assist us to operate our business.

C5 IT also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

How does C5 IT interact with you via the internet?

You may visit our website https://www.c5defencegroup.com/  without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide will be managed in accordance with this Privacy Policy.

C5 IT’s websites use cookies to enhance website functionality and save you from having to input the same information repeatedly. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our website. You are not identifiable from such information and C5 IT cannot and does not track your general internet use using these cookies.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

C5 IT’s website may contain links to third-party websites. C5 IT is not responsible for the content or privacy practices of websites that are linked to our website.

Can you deal with C5 IT anonymously?

Due to the nature of the services provided by C5 IT, it is not possible to deal with C5 IT anonymously.

How does C5 IT hold information?

C5 IT stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Where information is stored overseas, we will take reasonable steps to ensure that the relevant entities protect your information in accordance with the Privacy Act 1988 (Cth). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

C5 IT maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

Does C5 IT use or disclose your personal information for direct marketing?

We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, C5 IT may still contact you in relation to its ongoing relationship with you.

How does C5 IT use and disclose personal information?

Clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

Disclosure to contractors and other service providers

C5 IT may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance or development, and market research.

Personal information may also be shared between related and affiliated companies of C5 IT located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Use and disclosure for administration and management

C5 IT will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

(a)   administering billing and payments and debt recovery;

(b)   planning, managing, monitoring and evaluating our services;

(c)   quality improvement activities;

(d)   statistical analysis and reporting;

(e)   training staff, contractors and other workers;

(f)    risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);

(g)   responding to enquiries and complaints regarding our services;

(h)   obtaining advice from consultants and other professional advisers; and

(i)    responding to subpoenas and other legal orders and obligations.

Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by C5 IT on request. To request access to your personal information please contact our privacy officer (Privacy Officer) using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

What should you do if you have a complaint about the handling of your personal information?

You may contact C5 IT at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the Privacy Officer at the contact details set out below.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that C5 IT may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

How are changes made to this privacy policy?

C5 IT may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact C5 IT

The contact details for C5 IT are:

C5 IT Privacy Officer

Address: Federation House 601-603 24 Moonee Street, Coffs Harbour, NSW,2450

Email address: admin@c5defencegroup.com

This Privacy Policy was last updated 20 December 2024